At Eleganza Organic Cosmetics, we strive to ensure your complete satisfaction with every purchase. However, if you are not entirely happy with your order, we offer a straightforward refund and returns policy to make the process as seamless as possible. Please take a moment to review the details below.
Eligibility for Refunds and Returns
- Unopened Products Only:
To be eligible for a refund or return, products must be in their original, unopened condition. We cannot accept returns or issue refunds for items that have been opened or used. - Return Window:
You have 14 days from the date of delivery to request a return or refund. - Geographic Limitation:
Refunds and returns are only available for customers located within Egypt.
How to Initiate a Return
- Contact our customer service team at eleganza@dentinova.co.uk or +201149751160 to notify us of your intent to return an item.
- Package the unopened product securely and include your order number.
- Ship the item back to our designated return address (provided by our team).
Shipping Fees and Time
- Shipping Fees:
Return shipping fees are the responsibility of the customer and will vary depending on your location within Egypt. - Shipping Time:
Once we receive your returned item, please allow 2–3 weeks for processing and shipping of your refund or replacement, depending on your location.
Refund Process
- Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited back to your original payment method within 14–21 business days.
Non-Refundable Items
- Opened or used products.
- Products damaged due to customer misuse or improper handling.
- Items returned without prior notification or outside the 14-day return window.
Contact Us
If you have any questions about our refund and returns policy, please don’t hesitate to reach out to our customer service team at eleganza@dentinova.co.uk or +201149751160. We’re here to help!
Thank you for choosing Eleganza Organic Cosmetics. Your trust and satisfaction are our top priorities.
Eleganza Organic Cosmetics – Naturally Beautiful, Uniquely You. ????✨